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| Quality Service Guarantee |
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At Gateway Bank, our values are centered on personal service, uncompromised delivery, high ethical standards and a personal commitment to know our customers and understand their expectations. To demonstrate our commitment to these values, we have instituted the Quality Service Guarantee. If we fail in our duties in any of the incidents listed below, we will make a deposit into your account as restitution in the amount shown:
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ATM Out of Service....................................... |
$5 |
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Extensive Wait Time...................................... |
$10 |
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Statement Error............................................ |
$10 |
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Encoding / Posting Error................................ |
$10 |
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Lack of Courtesy / Professionalism................. |
$10 |
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Lack of Responsiveness................................. |
$10 |
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In addition, I offer you my personal guarantee of satisfaction with your experience banking with us. I encourage you to contact me at 941.306.0105 if you are in any way dissatisfied.
Shaun P. Merriman
President & Chief Executive Officer
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